COMPLAINTS 

It is always best to raise any issues or concerns during the appointment - this will allow immediate discussion and a plan to address your worries.

The above is not always ideal so please read the below Policy.

COMPLAINTS POLICY

1.  In the first instance raise any issues or concerns within the appointment with the Practitioner

2.  Contact the Practitioner via mobile 07852 343831 outlining your issues or concerns.   A respond will be provided within 48 hours.  Forward photos.

*** If this is a potential MEDICAL EMERGENCY linked with the treatment ring the Practitioner leaving a message AND leave a text message stating 'EMERGENCY ADVISE'. 


This is following vein or filler treatment - but this list is not exhaustible

If you do not get an answer within 5 minutes RING AGAIN do not leave !

(read Emergency Policy)

3.  If you are not happy after your initial complaint email to:

sarah_louisemorgan@hotmail.com

A response will be given within 7 working days

If you feel that the Practitioner has worked against the NMC (Nursing & Midwifery Code of Practice - 

https://www.nmc.org.uk/standards/code/

then contact the NMC - 

Avoid seeking rectifying treatment from another Practitioner during this time period as this will devoid Sarah Morgan Aesthetics from addressing the complaint.